Global IT Issue Update

As our patients may be aware, our practice was impacted by the global IT outage on Friday 19th July 2024, which meant we were unable to access EMIS – the system we use to access all patient records. Please do however rest assured that this was only a systems failure, and that your data remains secure.

While EMIS came back online over the weekend, we naturally expect to see some delays to service and reduced capacity in our practice through the early part of this week as we catch up on missed appointments, delayed prescriptions, and other practice work that is reliant on access to patient records.

We apologise for any delays and issues caused as a result. Please rest assured our team are working hard to get caught up as quickly as possible – and if you’re able, please allow us capacity to do so by using online services for all non-urgent appointments wherever you’re able.

Remember, you can also visit your local pharmacy for help with a range of conditions, including earaches, insect bites, and UTIs. Find out more and see which pharmacy offers the service you need at the link below:

https://www.nhs.uk/nhs-services/pharmacies/how-pharmacies-can-help

As always, we truly appreciate the support and kindness of our patient community – and thank you for bearing with us during this challenging few days.

Thanks so much!